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FAQ
How does the process flow? TOP
- First you browse through our many designs and choose your favourite design. Fill out your order form and continue through our checkout. Please be sure to fill out each section in our order form.
- Once you place your order, email any images to orders@aprylsdesigns.com.
- If we have any questions or you had placed a question in our order form, we will contact you to discuss before we begin.
- We will send you a digital proof via email within three business day for you to view. At this time you email us back any changes you would like to see made/or an approval.
- Once a confirmed approval is sent we will send you your final file(s) along with clear printing instructions for the printer of your choice.
It's that simple!
Does my order include photo editing? TOP
Absolutely! Photo editing is our specialty. Red-eye removal, cropping, converting to black & white or sepia or eliminating items in the photo are all included in our price. What pictures work best? TOP
The best pictures are those in which the subject is well-lit, in focus, and can be well seen. Close-ups are usually best. We will contact you if we feel that the photograph may not work well with the card design. What does the $90 charge include on Destination Wedding Invitations? TOP
The $90.00 charge is for design, all changes, final files and clear printing instructions for the printer of your choice. We do not do any printing at Apryl's Designs. In the end, this saves you time and money - no shipping and handling charges and you can go to the printer of your choice for the exact amount you need. Where do you recommend getting the Destination Wedding Invitations Printed? TOP
Your local printer that outputs to a colour photocopier will probably work great. I personally use Staples, you can upload your file directly to their website and have the invitations printed right away.
http://www.staplescopyandprint.ca/ What resolution and file format should my photos be sent in? TOP
A resolution of 300 dpi or higher is also required. Set your digital camera to the highest resolution setting to ensure this. Your photos should be saved and sent as either a jpg, tiff or psd file. Simply put, the higher quality photo you submit, the higher quality your finished piece will ultimately be. If you have questions regarding your photos, please address them to contact@aprylsdesigns.com.
How do I send my photos to you? TOP
Once you have placed your order, you can email me your photos at orders@aprylsdesigns.com. Please put your full name in your email to ensure your photo and order match. Please include any photo edits you would like made in the email as well.
Where would I take my "print my own" photo card? TOP
Easy... you simply upload the file or take your jpg in on a memory stick to your favourite photo lab where they can process the file for you. What is a proof? TOP
A proof is a low resolution digital image of your design. When you place your order, we use the information provided by you to create your design. We then email your sample to you. This ensures that there aren't any typographical errors.
If you would like to see any changes made to your proof, simply reply to the email with the changes and we will send you a revised proof within 2 business days.
Your order will not be processed until you give the final approval on the proof for printing.
Please look over your proof very carefully. Once a proof is approved
t4.shoppepro.com/~aprylsde/storeadmin/tinymce/jscripts/tiny_mce/themes/advanced/langs/en.js" type="text/javascript"> for print, you are responsible for the printed order. If any changes need to be made AFTER a proof has already been approved, there will be a re-print fee that is the customers responsibility.
How many changes can I make to the proof? TOP
You can make as many changes you want per proof. We will send you three proofs free of charge.
After the third proof we charge $2.00 per proof.
PLEASE NOTE: If you change your mind on a Destination Wedding Invitation from one template to another there is a $35 charge as it is a complete redesign. The $35 will be billed to you via Paypal before we begin to redesign. What methods of payment to you accept? TOP
We accept all major credit cards and e-checks through Paypal. If you pay with an e-check your order will not be processed until your e-check clears (usually 4 business days). Do you accept International Orders? TOP
Absolutely! We accept payment in Canadian funds, but since we are a design-only service and email all final files out we can email anywhere! Do you share my personal information? TOP
We do not share any of your personal information with any other company, organization or individual.
On occassion, we will choose to showcase your design on our website. We will not do so unless we receive permission from you. |
